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Expressprint stands behinds the quality of its products and service. If you are not 100% satisfied with your purchase from us, simply contact us within 5 days from the ready for collection date (or the date it was scheduled to arrive) and you will be able to request for a reprint.

Please note that we cannot be responsible for (Please check our acceptable print policy):

  1. Spelling, punctuation or grammatical errors made by the customer
  2. Inferior quality or low-resolution of uploaded images
  3. Design errors by the customer in the document creation process
  4. Errors due to “non-compliance” of artwork check list
  5. Errors in user-selected options such as choice of finish, quantity or product type
  6. Color Proofs; due to differences in equipment, paper, inks and other conditions between color proofing and production runs, a reasonable variation in color [within 10%] between color proofs and the completed job will be deemed acceptable unless otherwise agreed

Procedure of Returning the products:

  1. Bring the product back to the outlet you ordered from
  2. Our staff will highlight the problem to our production and awaits for finding (normally 1-2 working days, may be longer depending on the type of problem)
  3. Our staff will provide update on the status
  4. If it qualifies for a reprint, we will reprint it with the normal production time line starting from the next working day the reprint was granted

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For jobs that has been processed, we are unable to offer any form of refunds.

For job that has not been processed, we will refund the full price (less 10% handling and administration fees) of the product(s) excluding postage, courier and processing costs (such as artwork fees).[/box_section][/vc_column][vc_column width=”1/3″][vc_widget_sidebar sidebar_id=”default-sidebar”][/vc_column][/vc_row][vc_row][vc_column][space height=”30″][/vc_column][/vc_row]