Step by Step Order Process

January 1, 2015

Step 1

Select your options from Instant Price Calculator in the product page.

January 1, 2016

Step 2

Add to cart & check out

Once order is placed and payment made, you will receive an email with subject “Order XXXX has been received and pending approval“

We will check your files and proceed to print if no issue. If we discover an issue, we will contact you via email / phone call.

January 1, 2017

Step 3

Proceed to print

When the file is ready, we will send it to production for print. You will receive an email with subject: “Order XXXX has been updated to PRINT-IN-PROCESS“

* At this point, no further changes can be made to the order.

January 1, 2018

Step 4

Self-collect / Deliver

When your order is ready, you will receive an email with subject: “Order XXXXX is ready for Collection / Delivery“

Self Collect
Do arrange to pick-up the item during our operating hours. Kindly quote your order number during collection.

Delivery
We will arrange for third party courier to send to you. Do note that it will take additional 2-3 working days.

Frequently asked questions

Do you provide an official quotation?

No. The price shown is the price (before GST)

What happen if my required quantity, material or size are not available in the Instant Price Calculator?

Quantity
If you need 450 pcs and the available quantity shows 300, 500, please select 500. The price difference is negligible.

Material
Generally, we print on our material stock listed in the Instant Price Calculator. If it is not listed, likelihood is we don’t carry it.

Size
If you needed to print a size bigger than A5 but smaller than A4, simply select A4 as the size and let us know your final size in the “remarks” field.

What are the payment modes?

We accept Credit/Debit card as well as credit balance in digital wallet.

What is the production timeline?

Production timeline can be found in the “Description” tab.
Example 4-6 working days (exclude weekends and public holiday)

Do you provide sample print before mass printing?

No. All our prints are covered by our Acceptable Print Policy.

Where can I get an invoice?

You can login to your account dashboard >> My Order to retrieve the invoice.
* Do note that the invoice will only be available upon Order Ready. 

Can you check the file before placing an order?

No. You will need to place the order first. In the event that your file is not suitable to print and unable to rectify, you can:

1. Request for a full refund to be credited in your digital wallet for your next purchase.  OR
2. Refund to your credit card. Do note that a 10% administrative fee will be charged and the refund process may take up to 2 weeks.

How do I check the status of the print?

You can login to your account dashboard >> My order

What happen if there is issue with the print?

In the unfortunate event of a print issue, we will gladly assist to investigate within 5 days from the date of “Ready”. Thereafter, we will not be able to entertain any form of print feedback.

Kindly fill up this form www.expressprint.com.sg/knowledge-base/issues-print-result

Where can I get more information?

You can get more information via our knowledge-base articles and resources www.expressprint.com.sg/knowledge-base/