Expressprint stands behinds the quality of its products and service. If you are not 100% satisfied with your purchase from us, simply contact us within 5 days from the ready for collection date (or the date it was scheduled to arrive) and you will be able to request for a reprint.

Please note that we cannot be responsible for (Please check our acceptable print policy):

1. Spelling, punctuation or grammatical errors made by the customer
2. Inferior quality or low-resolution of uploaded images
3. Design errors by the customer in the document creation process
4. Errors due to "non-compliance" of artwork check list
5. Errors in user-selected options such as choice of finish, quantity or product type.
6. Color Proofs; due to differences in equipment, paper, inks and other conditions between color proofing and production runs, a reasonable variation in color [within 10%] between color proofs and the completed job will be deemed acceptable unless otherwise agreed.

Refund Policy

For jobs that has been processed, we are unable to offer any form of refunds.

For job that has not been processed, we will refund the full price (less 10% handling and administration fees) of the product(s) excluding postage, courier and processing costs (such as artwork fees).