- Production Lead Time / Delivery
- Ordering Process
- Delivery / Collection
- Payment / Credit Terms
- Paper Stocks / Samples
How do you define working days?
Our working days refer to normal office hours, from Monday to Friday, 10am to 7pm. Although we might be opened on Saturday, its not considered as a working day.
What is your cut off time for confirming the order?
Our cut off time is 1pm during working days. If you confirm your order after 1pm, if will be consider as the next working day.
Do you accept urgent orders?
It depends on the job required
What are the differences between normal, urgent, super urgent and variable production timeline?
These are the different lead time available for that product and service. Some products and services may not have urgent and super urgent services. Variable means that the lead time of the product or services may be delays by the specific day listed. It usually affect products on gang run print (such as offset business card printing).
Is urgent and super urgent production readily available?
No. This is because our production may be overloaded at times. Please check with our staffs for confirmation.
Is there any price different between the different production timeline?
Yes. For normal timeline, the prices will be the same as listed. For urgent timeline, there will be a 25% surcharge, For super urgent timeline, there will be a 50% surcharge.
Does the production timeline includes delivery timeline?
No. Production timeline refers to the number of working days from the day the order is confirmed to the day the product is ready for collection from our store.
Do you offer credit terms?
No, we do not offer any form of credit terms to any customers EXCEPT for government agency with a valid Purchase Order from AGD.
What types of paper stock do you carry?
We carry Art card / paper, ivory card, fancy cards, textured paper.
All available materials are listed on the website.
What type of payment modes do you accept?
We accept cash (SGD), Local Cheque, Major Credit Cards (card must be present), NETs, Wire Transfer, Bank transfer and Interbank GIRO (subjected to approval).
Do you have 0% installment?
We no longer offer 0% installments.
When do we need to pay for the order?
All orders must be paid upon order. No exception unless you are from government agency with a valid Purchase Order from AGD.
I have ordered several items from you, will you be delivering all together?
This will depend on whether all the items are ready for delivery at the same time.
Do you accept credit card payments over the internet?
Yes. We accept payment via Internet through PAYPAL only. However, there will be a surcharge of 3.4% + S$0.50 on top of the invoice value. This surcharge is to cover the administrative and exchange rate difference charged by PAYPAL.
Our company is not in Singapore. How do we pay you?
You may choose to pay us via PAYPAL or Wire Transfer.
Our bank accounts are:
Account Number: 0417 1008203
Account Number: 517 163697 001
STANDARD CHARTERED BANK
Account Number: 0102185832 11
What type of currency do you accept?
We only accept Singapore Dollars.
Who will pay for the charges incurred for wire transfer?
Customer will be the one responsible for ALL charges incurred for wire transfer.
I have transferred the money to you account, will you be able to check?
For payments made via ATM Bank Transfer / ATM Cash Deposit / Bank Deposit:
- Simply SCAN / Take a PHOTO of the ATM Bank Transfer Slip and email it to us.
- Ensure that the soft copy image clearly indicates the:
– Amount transferred
– Payee Account number (Expressprint’s Bank Account Number)
– Date and time of fund transfer
(Any bank slip that does not clearly indicate the above information required will not be accepted. For confidential information such as account balances, please kindly blot it out with a marker pen before scanning or photographing the bank transfer slip.)
- If you are unable to upload a soft copy to us, we may take up to 7 days or more to verify the bank transfer. Your print production may be delayed as a result.
For payments made via Internet Banking / Paypal:
- Simply take a SCREEN SHOT of the ‘Successful transaction page’ and email it to us.
- Ensure that the screen shot clearly indicates the:
– Amount transferred
– Payee Account number (Expressprint’s Bank Account Number)
– Date and time of fund transfer
(Any Screen Shots that does not clearly indicate the above information required will not be accepted. For confidential information such as account balances, please kindly blot it out with any picture editing softwares before saving the screenshot file. )
- If you are unable to upload a screen shot to us, we may take up to 7 days or more to verify the bank transfer. Your print production may be delayed as a result.
- For PAYPAL payments, do note that there is additional charges for the admin fees imposed by Paypal. Customer is to bear the admin fees.
Is delivery chargeable?
Yes. We will charge for delivery as in accordance to the prices listed in our website.
I have ordered several items from you, will I be charged for the delivery of each item or you will be charging me a flat fee?
We do offer a flat delivery charge of $50 for combined delivery. However, if the total of each delivery charges for the items is less than $50, you will only pay for the lower charges.
Will there be a possibility that the delivery will not arrive on schedule?
Yes. For example, if you order for a bike delivery and its raining heavily that day, the courier may not be able to deliver it to you on time. Do note that we will not be held responsible for any delay caused by the courier company.
What is the normal delivery timeline?
Our normal delivery timeline is additional 1 working day. For example, if your product is ready for collection today and you opt for delivery, then it will be delivered to you the next working day.
Apart from normal delivery, do you provide urgent delivery services?
Yes. We do provide urgent delivery services. Our fastest delivery timeline is within 4 hours in the same day. Please check with our staffs for pricing and availability.
When will the delivery arrive?
For normal delivery, the delivery will arrive anytime from 10am to 6pm.
Can I specify a timing for delivery?
No. We will not be able to confirm the specific time of delivery, not even estimate as all our deliveries are outsource to a courier company. They have their own route of deliveries.
Do you deliver to anywhere?
No. We will only deliver to Singapore mainland only. We do not deliver to Jurong Island, Army camps, restricted access zone, cargo complex etc. Please check with our staff for pricing and timeline if you need us to deliver to these zones.
Can I self-collect?
Yes. You can only collect from the outlet where you placed the order. All online orders can only be collected from Expressprint (Main), [see map].
What happen when the delivery man reaches my place and I am not in?
Our delivery man will wait for a maximum of 10mins. If you still can’t reach on time, our delivery man will leave and your will have to rearrange for a delivery schedule. Additional delivery charges will be levied for rescheduling.
What happens if the products delivered to me is defective?
You need not accept the products. The delivery man will return the defective products to us the next working days. Upon receival, our staffs will investigate and get in touch with you on the solutions.
Can I send my own courier to collect?
Yes. However, if you have any outstanding payment, your courier will have to pay on your behalf. We will NOT be responsible for any damages to the items caused by your courier.
How do I place an order?
You may place an order via the website or in any of our retail outlets.
What are the procedures for ordering online?
- Select product & specifications.
- Download template, create artwork on it & upload to us.
– If there is any issue with the artwork, we will inform you via email for you to resend us the file.
– For reprint of existing artwork, you can place order first and let us know through email or submit a file with the relevant information.
– If you do not have printable artwork, there will be additional charges for layout and editing fee which should be paid before order commences.
- Enter preferred handler in the remarks section if any.
- Select quantity & add to cart.
- Click on shopping cart at top right corner.
- Enter promotional code if any.
- Choose either Delivery or Self Collection.
– Additional working day, products will be delivered between 2-6pm.
– Extra charge will incur for failed deliveries. Please provide mobile number if possible.
– Free delivery for purchases above $100.
– Please let us know which is your preferred outlet of collection.
- Proceed to checkout.
- Payment can be done via Credit/Debit card, ATM/Bank Transfer or Cheque/Cash deposit.
Please refer to your Order No. and fill in the payment form:
- Order status will be updated accordingly and you will receive email notifications about them.
Feel free to contact us if you have any query.
Can you send a sales person to our office?
To keep cost low, we do not have any salesperson. If you need any assistance, please email or contact us directly. One of our friendly staff will attend to you.
How do I get a custom quote?
For timely reply, please send your request via our online “Request for Quote” form. Please do leave a contactable number so that our staff can contact you for any queries.
NOTE: we may not respond within the same day if the items you requested for is complicated or not clear.
How do I order multiple items?
You will have to order a few times via our website OR head down to our retail outlets to place an order.
Will you match a sample I print out on my own printer, or a previously printed sample?
Therefore, there is no guarantee that your finished piece will approximate your printed sample. This is due in part to the widely varying results from different output devices including inkjet and laser printers, continuous tone proofing devices, high-resolution film-based proofs, and different than true offset lithography. Even from one commercial printing firm to another, there can be significant differences in results. In particular, inkjet and laser prints are known to look substantially different than true offset lithography. Please look at our “acceptable print policy” for more information.
Is there a discount if I re-order my job?
Our price are fixed and good for per order only. No further discount may be given except during our promotions period.
How do I send my files to you?
You may send in the files via email (if its less than 3mb), thumb drive, CDs, DVDs, FTPs or through website such as www.yousendit.com or www.dropbox.com.
How long does it take for me to get the proof of my job?
Normally, you will receive a low resolution digital proof via email within 24hours. This proof IS NOT a colour proof but only serve as a confirmation that we are printing the correct files.
How long will it take to get my order?
Please refer to the FAQs on production timeline.
How can I get my order even faster?
Yes. However, its subjected to the type of item ordered (not all items have urgent and super urgent production).
Will I always receive exactly the quantity I order?
Most of the time, we ship you slightly more than you ordered, free of charge. On occasion, we print slightly fewer pieces than you ordered. Printing industry trade standards allow for underages of up to 5%. If you plan to send your print order to a mailing list or need a guaranteed quantity, we recommend that you order 5% over the minimum quantity you need.
What if I want to change something on my order after I’ve placed it or approved the proof?
Changes cannot be made once order is processed.
How do I view my proof?
You may view digital proof via emails. We do not provide colour proof.