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| Answers |
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| 1. |
How do you define working days? |
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Our working days refer to normal office hours, from Monday to Friday, 9:30am to 6:30pm. Although we are opened on Saturday, its not considered as a working day. |
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| 2. |
What is your cut off time for confirming the order? |
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Our cut off time is 1pm during working days. If you confirm your order after 1pm, if will be consider as the next working day. |
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3. |
Do you accept urgent orders? |
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It depends on the job required |
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| 4. |
What are the differences between normal, urgent, super urgent and variable production timeline? |
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These are the different lead time available for that product and service. Some products and services may not have urgent and super urgent services. Variable means that the lead time of the product or services may be delays by the specific day listed. It usually affect products on gang run print (such as offset business card printing). |
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| 5. |
Is urgent and super urgent production readily available? |
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No. This is because our production may be overloaded at times. Please check with our staffs for confirmation. |
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| 6. |
Is there any price different between the different production timeline? |
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Yes. For normal timeline, the prices will be the same as listed. For urgent timeline, there will be a 25% surcharge, For super urgent timeline, there will be a 50% surcharge. |
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| 7. |
Does the production timeline includes delivery timeline? |
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No. Production timeline refers to the number of working days from the day the order is confirmed to the day the product is ready for collection from our store. |
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| 8. |
Is delivery chargeable? |
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Yes. We will charge for delivery as in accordance to the prices listed in our website. |
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| 9. |
I have ordered several items from you, will you be delivering all together? |
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This will depend on whether all the items are ready for delivery at the same time. |
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| 10. |
I have ordered several items from you, will I be charged for the delivery of each item or you will be charging me a flat fee? |
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We do offer a flat delivery charge of $50 for combined delivery. However, if the total of each delivery charges for the items is less than $50, you will only pay for the lower charges. |
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| 11. |
What is the normal delivery timeline? |
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Our normal delivery timeline is additional 1 working day. For example, if your product is ready for collection today and you opt for delivery, then it will be delivered to you the next working day. |
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| 12. |
Apart from normal delivery, do you provide urgent delivery services? |
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Yes. We do provide urgent delivery services. Our fastest delivery timeline is within 4 hours in the same day. Please check with our staffs for pricing and availability, |
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| 13. |
When will the delivery arrived? |
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For normal delivery, the delivery will arrive anytime from 10am to 6pm. |
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| 14. |
Can I specify a timing for delivery? |
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No. We will not be able to confirm the specific time of delivery, not even estimate as all our deliveries are outsource to a courier company. They have their own route of deliveries. |
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| 15. |
Do you deliver to anywhere? |
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No. We will only deliver to Singapore mainland only. We do not deliver to Jurong Island, Army camps, restricted access zone, cargo complex etc. Please check with our staff for pricing and timeline if you need us to deliver to these zones. |
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16. |
Will there be a possibility that the delivery will not arrive on schedule? |
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Yes. For example, if you order for a bike delivery and its raining heavily that day, we may not be able to deliver to you. However, our staff will contact you pertaining this and will make a reschedule for delivery. |
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| 17. |
What happen when the delivery man reaches my place and I am not in? |
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Our delivery man will wait for a maximum of 10mins. If you still can't reach on time, our delivery man will leave and your will have to rearrange for a delivery schedule. Additional delivery charges will be levied for rescheduling |
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| 18. |
What happens if the products delivered to me is defective? |
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You need not accept the products. The delivery man will return the defective products to us the next working days. Upon receival, our staffs will investigate and get in touch with you on the solutions. |
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| 19. |
Can I self-collect? |
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Yes |
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| 20. |
Can I send my own courier to collect? |
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Yes. However, if you have any outstanding payment, your courier will have to pay on your behalf. We will NOT be responsible for any damages to the items caused by your courier. |
