FAQs: Ordering Process
- How do I place an order?
You may place an order via the website or in any of our retail outlets.
- Can you send a sales person to our office?
To keep cost low, we do not have any salesperson. If you need any assistance, please email or contact us directly. One of our friendly staff will attend to you.
- How do I get a custom quote?
For timely reply, please send your request via our online "Request for Quote" form (Click here for the form). Please do leave a contactable number so that our staff can contact you for any querries.
NOTE: we may not respond within the same day if the items you requested for is complicated or not clear.
- How do I order multiple items?
You will have to order a few times via our website OR head down to our retail outletsto place an order.
- Will you match a sample I print out on my own printer, or a previously printed sample?
Therefore, there is no guarantee that your finished piece will approximate your printed sample. This is due in part to the widely varying results from different output devices including inkjet and laser printers, continuous tone proofing devices, high-resolution film-based proofs, and different than true offset lithography. Even from one commercial printing firm to another, there can be significant differences in results. In particular, inkjet and laser prints are known to look substantially different than true offset lithography. Please look at our "acceptable print policy" for more information.
- Is there a discount if I re-order my job?
Our price are fixed and good for per order only. No further discount may be given except during our promotions period.
- How do I send my files to you?
You may send in the files via email (if its less than 3mb), thumb drive, CDs, DVDs, FTPs or through website such as www.yousendit.com or www.dropbox.com
- How long does it take for me to get the proof of my job?
Normally, you will receive a low resolution digital proof via email within 24hours. This proof IS NOT a colour proof but only serve as a confirmation that we are printing the correct files.
- How long will it take to get my order?
Please refer to the FAQs on production timeline.
- How can I get my order even faster?
Yes. However, its subjected to the type of item ordered (not all items have urgent and super urgent production).
- Will I always receive exactly the quantity I order?
Most of the time, we ship you slightly more than you ordered, free of charge. On occasion, we print slightly fewer pieces than you ordered. Printing industry trade standards allow for underages of up to 5%. If you plan to send your print order to a mailing list or need a guaranteed quantity, we recommend that you order 5% over the minimum quantity you need.
- What if I want to change something on my order after I've placed it or approved the proof?
You may still change the order. However, it depends on which stage of production the item is in. If the printing was done, you cannot change anything.
- How do I view my proof?
You may view digital proof vial emails. If you ordered a colour proof, you will need to physically visit our retail outlet to view.