FAQs: Delivery & Collection
- Is delivery chargeable?
Yes. We will charge for delivery as in accordance to the prices listed in our website.
- I have ordered several items from you, will you be delivering all together?
This will depend on whether all the items are ready for delivery at the same time.
- I have ordered several items from you, will I be charged for the delivery of each item or you will be charging me a flat fee?
We do offer a flat delivery charge of $50 for combined delivery. However, if the total of each delivery charges for the items is less than $50, you will only pay for the lower charges.
- What is the normal delivery timeline?
Our normal delivery timeline is additional 1 working day. For example, if your product is ready for collection today and you opt for delivery, then it will be delivered to you the next working day.
- Apart from normal delivery, do you provide urgent delivery services?
Yes. We do provide urgent delivery services. Our fastest delivery timeline is within 4 hours in the same day. Please check with our staffs for pricing and availability,
- When will the delivery arrived?
For normal delivery, the delivery will arrive anytime from 10am to 6pm.
- Can I specify a timing for delivery?
No. We will not be able to confirm the specific time of delivery, not even estimate as all our deliveries are outsource to a courier company. They have their own route of deliveries.
- Do you deliver to anywhere?
No. We will only deliver to Singapore mainland only. We do not deliver to Jurong Island, Army camps, restricted access zone, cargo complex etc. Please check with our staff for pricing and timeline if you need us to deliver to these zones.
- Will there be a possibility that the delivery will not arrive on schedule?
Yes. For example, if you order for a bike delivery and its raining heavily that day, we may not be able to deliver to you. However, our staff will contact you pertaining this and will make a reschedule for delivery.
- What happen when the delivery man reaches my place and I am not in?
Our delivery man will wait for a maximum of 10mins. If you still can't reach on time, our delivery man will leave and your will have to rearrange for a delivery schedule. Additional delivery charges will be levied for rescheduling
- What happens if the products delivered to me is defective?
You need not accept the products. The delivery man will return the defective products to us the next working days. Upon receival, our staffs will investigate and get in touch with you on the solutions.
- Can I self-collect?
Yes. You can only collect fromthe outlet where you placed the order. All online orders can only be collected from Expressprint (Jalan Pemimpin), [see map]
- Can I send my own courier to collect?
Yes. However, if you have any outstanding payment, your courier will have to pay on your behalf. We will NOT be responsible for any damages to the items caused by your courier.