FAQs: Production Lead Time
- How do you define working days?
Our working days refer to normal office hours, from Monday to Friday, 9:30am to 6:30pm. Although we are opened on Saturday, its not considered as a working day.
- What is your cut off time for confirming the order?
Our cut off time is 1pm during working days. If you confirm your order after 1pm, if will be consider as the next working day.
- Do you accept urgent orders?
It depends on the job required
- What are the differences between normal, urgent, super urgent and variable production timeline?
These are the different lead time available for that product and service. Some products and services may not have urgent and super urgent services. Variable means that the lead time of the product or services may be delays by the specific day listed. It usually affect products on gang run print (such as offset business card printing).
- Is urgent and super urgent production readily available?
No. This is because our production may be overloaded at times. Please check with our staffs for confirmation.
- Is there any price different between the different production timeline?
Yes. For normal timeline, the prices will be the same as listed. For urgent timeline, there will be a 25% surcharge, For super urgent timeline, there will be a 50% surcharge.
- Does the production timeline includes delivery timeline?
No. Production timeline refers to the number of working days from the day the order is confirmed to the day the product is ready for collection from our store.